FAQ
General
How can I contact your customer support team?
Our customer support team is here to assist you. You can reach us by our Whats App button. Alternatively, you can email us directly at info@luxurysteals.de. We strive to respond to all inquiries in a timely manner.
Are the bags on your website authentic?
Yes, authenticity is of utmost importance to us. We take great care in ensuring that all the bags listed on our website are 100% authentic. We work with trusted sources, experts, and authenticate every bag thoroughly before listing it for sale.
How do you determine the condition of the bags?
We carefully inspect each bag and provide a detailed description of its condition. Our experts examine factors such as overall appearance, leather quality, hardware condition, stitching, and any signs of wear. We rate the condition of each bag accurately, including any imperfections or notable wear, to provide you with a clear understanding of its condition.
What brands do you carry on your website?
We strive to offer a wide selection of luxury designer brands. Some popular brands you may find on our website include Prada, Louis Vuitton, Gucci, Hermès, Chanel, Celine, and many more.
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Payment
What is the payment method you offer?
We accept credit cards, bank transfers, Klarna, Paypal and Apple Pay.
Is my personal and payment information secure on your website?
We take the security and privacy of your information seriously. Our website employs industry-standard security measures to protect your personal and payment data. We utilize secure encryption technology, follow best practices, and do not store your payment information. Your trust and privacy are important to us.
How do I care for my luxury second-hand bag?
Caring for your luxury second-hand bag is important to maintain its condition and longevity. We recommend following the care instructions specific to the brand and material of your bag. Generally, storing it in a dust bag when not in use, avoiding exposure to direct sunlight and moisture, and cleaning it with appropriate products are good practices to ensure its beauty and durability.
